System Information for Site Owners
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      Access the Support Portal

      Learn how to access support tickets provided by your team with the Support Portal

      What is the Support Portal?

      The SparkLearn Support Portal is used to access support tickets provided by your team. In the portal, you can update and review existing tickets or submit new support requests. The portal is available for a customer with the Owner role in addition to a few key identified users. 

      Currently, accessing the support portal is for Enterprise users. Premium and Essential customers can contact support here.

      Visual Guide - Set Up

      For initial account setup, you will receive an account creation email. Your Account Manager will gather contact information for the key system users you wish to have access to the portal. Complete the following steps to set up your account.

      1. Open your invitation email from Appchemist Support
      2. Select Create Account
      3. Enter password and confirm
      4. Select Set Password
      5. Select I want to Login

      This support portal is provided for SparkLearn use by Appchemist.  So, your initial email will come from Appchemist Support.  If you have any questions or encounter issues with its use, please let SparkLearn Support know.

      Visual Guide - Access

      1. Go to https://tickets.gowithsparklearn.com
      2. Enter your email address and password then select Login
      3. View Your company's support tickets
      4. Respond to any issue threads reported by your team

       

      Still can't find what you're looking for? Contact Support