Using the AI Chat

It gives you instant answers to your questions, pulling directly from the training content your organization has provided — like articles, PDFs, and documents.

Instead of searching through files or waiting for a response, you can type your question and get reliable, fast information right away.

How to Use It

1. Open AI Chat – Find it directly in your SparkLearn platform in the top menu on the right hand corner near the search button and your account button. There is also a button on the main dashboard.
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3. Type your question – Use plain language (e.g., “How do I request time off?” or “What’s the process for handling customer complaints?”).
   
   
4. Review the answer – The chat will pull a response directly from your company’s training materials.
   
   
5. Follow up if needed – If the answer isn’t clear, try rephrasing your question or asking for more detail.

When you close and later return to the chat, it will remember where your conversation left off. But, you can always clear the chat to start over with a new conversation.  

Use it as your first stop – AI Chat helps you get unstuck quickly before you search files, email a manager, or ask around.

Why Use It?

With AI Chat, you can:

• Save time by finding answers instantly.
  
  
• Trust the source because responses come from your company’s official training content.
  
  
• Stay focused without jumping between systems or asking around.
  
  

Think of it as your “first stop” for learning and problem-solving on the job.

What Can You Ask?

You can ask AI Chat about:

• Policies, procedures, and best practices.
  
  
• How-to questions about tools, systems, or processes.
  
  
• Clarifications on training topics.
  
  

💡 Tip: If you’re not sure where to start, look for starter prompts — your admins may have added some common example questions to guide you.

The AI Chat uses only the training content your company has uploaded to SparkLearn.